(Australia Only)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, need the receipt or proof of purchase. When we receive the returned item in the same condition as purchased, we will issue you a credit voucher.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damage.
If your print has been damaged in transit, we require photos and details of the damaged emailed to us at sales@farquhar.art within 24 hours. We will then assess the extent of the damage and get back to you promptly in regards to the terms of your return.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds will only occur for those whose product arrived damaged and we are unable to replace due to no stock. Please choose carefully as cash refunds do not apply for any item where there is a change of mind.
If you wish to exchange the item for another of lesser value, we are unable to offer a cash refund for the difference in price. In this case, a credit voucher will be offered. If you wish to exchange for a dearer item, you will need to cover the difference in cost.
How much is the return shipping fee?
If you are returning an item for exchange, the shipping cost will be at your expense.
If you are returning a faulty or damaged item, Art by Farquhar will cover the cost of shipping. Please contact us at sales@farquhar.art to discuss.
I received an item as a gift? Can I return it?
We do not provide cash returns for gifts but will be happy to refund you with store credit for that amount. All you need is your gift receipt. If you are purchasing an item intended as a gift, please let one of our members know and we would be happy to provide you with a gift receipt.
Warranty
We offer a 12 month product warranty on all Art by Farquhar products. Please note, we are not liable for any misuse of the products, and only accept returns if they meet our Returns Policy. Please note, Art by Farquhar products are not guaranteed against fading or distortion from direct sunlight or water damage.
Please use a dry or slightly damp cloth (with water) no chemicals when cleaning.
